Shipping policy

Last updated: October 26, 2026

OVERVIEW

At 5 KINGZ SPORTS, we are committed to delivering high-quality combat sports equipment, martial arts apparel, sportswear, and fitness accessories to customers around the world.

We understand that reliable shipping and transparent delivery information are essential to a great shopping experience.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when purchasing through our official online store at https://shop.5kingz.net.

5 KINGZ SPORTS operates from Sialkot, Pakistan. Our products are generally dispatched from Pakistan unless otherwise communicated.

Please review this policy before placing an order.

1. SHIPPING DESTINATIONS

5 KINGZ SPORTS offers international shipping to supported destinations.

The countries and regions available for delivery depend on our shipping arrangements, courier coverage, product restrictions, and applicable trade regulations.

Customers can confirm whether shipping is available to their destination by entering their delivery address during checkout.

If your destination is unavailable, please contact our customer support team for assistance.

We reserve the right to restrict shipping to certain locations where delivery is impractical, unavailable, or prohibited by applicable law.

2. ORDER PROCESSING

Orders are processed after successful payment confirmation and completion of any necessary order verification.

Processing times may vary depending on product availability, order quantity, customization requirements, and production schedules.

Ready-to-Ship Products

Standard products available in stock will be prepared for dispatch within the processing period communicated at the time of purchase.

Made-to-Order Products

Products requiring manufacturing, special sizing, or additional preparation may require longer processing times.

Customized and Personalized Products

Orders involving custom logos, embroidery, sublimation printing, names, or other personalized features may require design confirmation and additional production time.

Where applicable, production will begin after the required customization details and approvals have been received.

Any specific processing or production time offered for a product will be communicated before purchase or separately agreed with the customer.

Processing time does not include the shipping transit period.

3. SHIPPING METHODS

We use suitable domestic and international shipping services depending on the destination, product size, weight, and available delivery options.

Where available, customers may be offered different shipping services during checkout.

These may include:

  • Standard shipping.

  • Express or expedited delivery.

  • Other shipping arrangements for oversized or specialized orders.

The actual delivery services available to each customer will be displayed during checkout or confirmed before the order is accepted.

We may select a suitable logistics partner to fulfill an order according to the purchased shipping service.

4. SHIPPING COSTS

Shipping charges depend on several factors, including:

  • Delivery country and destination.

  • Package weight and dimensions.

  • Number of items ordered.

  • Selected shipping method.

  • Product packaging requirements.

  • Applicable courier and logistics charges.

Shipping costs collected by our store will be displayed during checkout before customers complete their purchases.

For products or destinations requiring a special shipping quotation, the applicable costs will be communicated for customer approval before the order is finalized.

Any promotional shipping offers or free-shipping arrangements will apply only where explicitly stated and subject to their advertised conditions.

5. ESTIMATED DELIVERY TIMES

Estimated delivery times vary depending on the destination, shipping service, order processing requirements, and customs procedures.

Where available, estimated delivery information will be communicated through product pages, checkout, order confirmation, or direct customer communication.

Total estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

For customized or made-to-order products, manufacturing time must also be considered.

Please note that estimated delivery times are not guaranteed arrival dates unless an express delivery commitment has been specifically agreed.

Delivery may be affected by factors including:

  • Customs inspections and clearance procedures.

  • International transportation delays.

  • Public holidays and courier schedules.

  • Weather conditions or transportation disruptions.

  • Incorrect or incomplete delivery information.

  • Unexpected production or logistics interruptions.

We will make reasonable efforts to meet communicated delivery periods and will notify customers when we become aware of significant delays.

Any mandatory consumer rights relating to delayed or failed delivery remain unaffected.

6. ORDER CONFIRMATION AND SHIPPING NOTIFICATIONS

After successfully placing an order, customers will normally receive an order confirmation through the contact information provided during checkout.

When an order has been dispatched, we will provide shipping confirmation and available tracking details.

Shipping notifications may include:

  • Order reference number.

  • Shipment confirmation.

  • Courier or shipping provider information.

  • Tracking number, where available.

  • Relevant delivery updates.

Customers should ensure that the email address and telephone number provided during checkout are accurate.

If you do not receive an expected order confirmation, please contact our support team.

7. SHIPMENT TRACKING

We aim to provide shipment tracking information whenever supported by the selected courier or shipping service.

Tracking details may be included in your shipping confirmation email or accessible through your customer account.

Some tracking systems may require additional time after dispatch before shipment movements become visible.

International tracking updates may also vary while a package is being processed by customs authorities or transferred between carriers.

If your tracking information appears incorrect or has not updated for an unusually long period, please contact our customer support team.

8. CUSTOMS DUTIES AND IMPORT TAXES

Because 5 KINGZ SPORTS operates from Pakistan and ships internationally, orders may be subject to customs duties, import taxes, value-added tax (VAT), brokerage charges, or other fees imposed by destination authorities.

Responsibility for these charges depends on the shipping terms and arrangements applicable to the order.

Duties and Taxes Included or Prepaid

Where checkout or an agreed quotation explicitly confirms that applicable import duties and taxes are included or prepaid, we will arrange shipment according to those agreed terms.

Duties and Taxes Payable on Delivery

Where duties and taxes are not included or prepaid, customers may be responsible for applicable import charges assessed by customs authorities or the delivery provider.

These charges are determined by the destination country and relevant authorities and may vary according to product classification, value, origin, and applicable regulations.

We recommend reviewing the applicable shipping and tax information before completing an international purchase.

If you receive an unexpected import charge, please contact us before making payment or refusing delivery so that we can review the shipment terms.

Nothing in this section removes any legal obligation we have to disclose mandatory charges or comply with applicable consumer protection requirements.

9. SHIPPING ADDRESS AND CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate shipping information during checkout.

This includes:

  • Full recipient name.

  • Complete street address.

  • City and postal code.

  • Country or region.

  • Valid telephone number.

  • Any additional information required by the delivery provider.

Incorrect or incomplete information may cause delays, delivery failures, or returned shipments.

If you discover an error in your shipping address, please contact us immediately.

We will attempt to accommodate corrections where reasonably possible, but changes may not be possible after a shipment has been dispatched.

Where a shipment is returned because of an address error provided by the customer, additional reasonable shipping charges may apply, subject to prior disclosure and applicable law.

10. MULTIPLE SHIPMENTS

Some orders may contain products with different availability or production requirements.

Where necessary, an order may be delivered in more than one shipment.

This may occur when:

  • Certain items are available for immediate dispatch.

  • Customized products require additional manufacturing time.

  • Products have different packaging or transportation requirements.

If an order requires multiple shipments, we will provide relevant delivery information and notify the customer where appropriate.

Customers will not be charged additional shipping fees for a split shipment initiated by 5 KINGZ SPORTS unless any additional charges have been agreed in advance.

11. DAMAGED OR INCORRECT SHIPMENTS

We take care to inspect and package products before dispatch.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as reasonably possible.

To help investigate the issue, we may request:

  • Your order number.

  • A description of the issue.

  • Photographs of the affected products, where available.

  • Photographs of damaged packaging, where relevant.

We will review the circumstances and work toward an appropriate resolution, including replacement, repair, correction, or refund where applicable.

Customers will not be required to bear costs that we are legally responsible for in connection with defective, damaged, or incorrectly supplied goods.

Please refer to our Return & Refund Policy for additional information:

https://shop.5kingz.net/policies/refund-policy

12. LOST OR DELAYED PACKAGES

If your order is significantly delayed or appears to have been lost during transit, please contact us.

We will investigate the matter with the shipping provider and review the available tracking and delivery information.

Where a shipment is confirmed lost or cannot be delivered, we will provide an appropriate remedy, including replacement or refund, according to applicable law and the circumstances of the order.

Customers are encouraged to report missing shipments promptly so that courier investigations can begin.

We remain responsible for meeting our delivery obligations to the extent required by applicable consumer protection laws.

13. UNSUCCESSFUL OR REFUSED DELIVERY

A delivery may be unsuccessful because of an incorrect address, inability to contact the recipient, failure to complete required customs procedures, or refusal of delivery.

If a courier is unable to complete delivery, the shipment may be held, returned, or handled according to the carrier's procedures.

Customers should contact us promptly if they experience a delivery issue.

Where a customer refuses delivery without a legally valid reason, reasonable return shipping or other recoverable costs may be considered when calculating any refund, but only where permitted by applicable law and appropriately disclosed.

This provision does not limit a customer's statutory cancellation rights or remedies relating to incorrect, defective, or undelivered products.

14. CUSTOM AND BULK ORDERS

5 KINGZ SPORTS may accept customized, personalized, teamwear, or bulk orders through arrangements separate from our standard online checkout.

These orders may require additional planning for production, packaging, transportation, and customs documentation.

For such orders, we may provide an individual quotation detailing:

  • Product specifications.

  • Manufacturing or processing requirements.

  • Estimated production and dispatch dates.

  • Shipping methods and costs.

  • Applicable import arrangements.

  • Other relevant delivery conditions.

Any specially agreed written shipping terms will apply to the relevant order, subject to mandatory consumer protection laws.

15. RETURNS AND SHIPPING REFUNDS

Returns, exchanges, and refunds are governed by our published Return & Refund Policy.

For voluntary returns, customers may be responsible for return shipping costs, as explained in that policy.

For defective, damaged, or incorrectly supplied products, shipping responsibilities and available remedies will be determined according to applicable law.

Where customers have statutory withdrawal rights, any required refund of standard outbound delivery charges will be honored.

Please review:

Return & Refund Policy:
https://shop.5kingz.net/policies/refund-policy

16. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in courier services, shipping arrangements, business operations, or applicable laws.

Any changes will be published on our website with an updated revision date.

Changes will not unlawfully alter delivery terms already agreed for existing orders.

17. CONTACT INFORMATION

For shipping inquiries, tracking assistance, delivery issues, or questions regarding international orders, please contact:

5 KINGZ SPORTS

Online Store: https://shop.5kingz.net

Company Website: https://5kingz.net

Email: shahid@5kingz.net

Phone / WhatsApp: +92 321 7188696

Business Location: Sialkot, Punjab, Pakistan

Our customer support team will assist with shipping inquiries and order-related concerns.

5 KINGZ SPORTS — TRAIN. FIGHT. WIN.