Refund policy

Last updated: October 26, 2026

At 5 KINGZ SPORTS, we are committed to providing high-quality combat sports equipment, martial arts apparel, sportswear, and fitness accessories.

We want our customers to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your options for requesting a return, exchange, replacement, or refund.

This policy applies to purchases made through our official online store at https://shop.5kingz.net.

1. RETURN ELIGIBILITY

We offer a 30-day return period for eligible standard products, beginning on the date your order is delivered.

To qualify for a voluntary return, the following conditions generally apply:

  • A return request must be submitted within 30 days of delivery.

  • Items must be unused, unworn beyond reasonable inspection, unwashed, and in their original condition.

  • Products should include their original tags, accessories, and packaging where reasonably possible.

  • Proof of purchase, such as an order number or purchase confirmation, must be provided.

  • Items must not have been damaged through misuse, improper care, or unauthorized alterations.

If your return is approved, we will provide return instructions.

Please do not send products back without contacting us first.

These conditions apply to our voluntary returns program and do not restrict statutory cancellation rights or remedies for defective, damaged, or incorrectly supplied products.

2. NON-RETURNABLE ITEMS

Certain products are generally not eligible for voluntary returns or exchanges due to customization, hygiene, or product condition.

These may include:

  • Personalized products featuring custom names, logos, embroidery, printing, or customer-specific artwork.

  • Products manufactured to individual measurements or unique customer specifications.

  • Products damaged through misuse, excessive wear, improper washing, or unauthorized modification.

  • Items that have been used, washed, or altered beyond what is reasonably necessary to inspect them.

  • Sealed hygiene-sensitive products that are unsuitable for return once unsealed, where permitted by applicable law.

Important: Standard products offered in regular sizes are not automatically considered personalized merely because a customer selects a size.

These restrictions do not apply where a customer has a legal right to a remedy for defective, damaged, incorrect, or nonconforming products.

3. CUSTOMIZED AND PERSONALIZED ORDERS

5 KINGZ SPORTS may offer customization services for certain products, including Brazilian Jiu-Jitsu uniforms, MMA fightwear, boxing equipment, sportswear, and team apparel.

Customized orders may include personalized logos, names, colors, artwork, designs, or measurements.

Because these products are prepared specifically for individual customers, they are generally not eligible for change-of-mind returns or exchanges.

Customers are responsible for reviewing and confirming all customization details before production.

However, if a customized product arrives damaged, defective, or materially different from the approved specifications, please contact us.

We will review the issue and provide an appropriate remedy, including correction, repair, replacement, or refund where required by applicable law.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

We take quality control seriously and carefully inspect products before dispatch.

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible after discovering the issue.

To help us investigate, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the product and the issue, where reasonably possible.

  • Photographs of the shipping packaging if the damage appears to have occurred during transportation.

Our team will review your request and determine the appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, we may offer:

  • Repair or correction of the affected product.

  • Replacement with the correct product.

  • An exchange.

  • A partial or full refund, where appropriate.

Where an item must be returned because of our error or a qualifying product defect, we will cover reasonable return shipping costs as required by applicable law.

Your statutory rights are not limited by the 30-day voluntary return period or by any requirement to provide photographs.

5. HOW TO REQUEST A RETURN

To initiate a return or exchange, please contact our customer support team.

Email: shahid@5kingz.net

Phone / WhatsApp: +92 321 7188696

Please include your order number, the product you wish to return, and the reason for your request.

Once your request has been reviewed, our team will provide the relevant return instructions, including the applicable return address and shipping arrangements.

For approved voluntary returns, please dispatch the item within 14 days of receiving the return instructions, unless we agree otherwise.

Where statutory cancellation rights apply, you may notify us of your decision to withdraw using the contact information above without needing prior approval. Applicable legal return deadlines will take precedence.

Please do not send products to our business address without confirming the appropriate return destination with our support team.

6. RETURN SHIPPING COSTS

For voluntary returns due to a change of mind, incorrect size selection, or personal preference, customers are generally responsible for return shipping costs.

We recommend using a reliable shipping provider with tracking and retaining proof of shipment.

Where a return is required because of an incorrect, defective, or damaged product, 5 KINGZ SPORTS will arrange or reimburse reasonable return shipping costs where required by applicable law.

For international returns, customers should contact us before shipping so that appropriate customs documentation and return instructions can be provided.

Any applicable return shipping charges will be explained before the return is dispatched.

We do not charge restocking fees for eligible returns.

7. REFUND PROCESS

After receiving a returned item, we will review its condition and eligibility.

For eligible voluntary returns, we aim to process approved refunds within 10 business days of receiving and inspecting the returned item.

Refunds will generally be issued to the original payment method used for the purchase, unless another arrangement is required by law or agreed with the customer.

Your bank, card issuer, or payment provider may require additional time to credit the refunded amount to your account.

Where applicable law requires an earlier refund or permits a refund based on evidence that goods have been returned, we will comply with those requirements.

For voluntary change-of-mind returns, original shipping costs are generally not refundable unless otherwise required by law.

For eligible statutory withdrawals, we will refund applicable standard outbound delivery charges as required by law.

Expedited shipping surcharges may not be refundable where legally permitted.

Customs duties or import taxes paid directly to third-party authorities may require a separate reclaim process and are not necessarily refundable by 5 KINGZ SPORTS.

If more than 10 business days have passed after we confirmed processing your refund, please contact us for assistance.

8. EXCHANGES

We understand that customers may occasionally need a different size or product variation.

Eligible standard products may be exchanged, subject to stock availability and the return conditions outlined in this policy.

Please contact us within 30 days of delivery to request an exchange.

For voluntary size or preference exchanges, customers may be responsible for the shipping costs associated with returning the original item and delivering the replacement.

If we supplied an incorrect or defective product, we will provide the appropriate remedy and cover applicable shipping costs as required by law.

Customized products are generally not eligible for voluntary exchanges unless a defect, error, or other legally protected issue is involved.

9. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

For standard products that have not yet been dispatched, we will make reasonable efforts to process cancellation requests.

If an order has already been shipped, it may need to be handled under our return procedures and applicable consumer rights.

For personalized or made-to-order products, cancellation may become restricted once customization or production has begun, subject to applicable laws and any conditions disclosed before purchase.

We will explain any applicable cancellation conditions and charges before confirming an arrangement.

Where an order is canceled and a refund is due, we will process the refund in accordance with applicable legal requirements.

10. INTERNATIONAL RETURNS

5 KINGZ SPORTS operates from Sialkot, Pakistan, and serves customers in international markets.

International return shipping costs and delivery times may vary according to the customer's country, courier service, shipment weight, and customs requirements.

Customers requesting an international return should contact us before sending products to Pakistan.

Our team will provide the applicable shipping instructions and return destination.

For voluntary returns, customers are generally responsible for international return shipping charges unless otherwise agreed or required by law.

For defective, damaged, or incorrectly supplied products, we will provide appropriate remedies and meet our obligations under applicable consumer protection laws.

We recommend retaining shipment tracking information and proof of dispatch.

11. EUROPEAN UNION AND UNITED KINGDOM CUSTOMER RIGHTS

Customers in the European Union and United Kingdom may benefit from mandatory consumer protection rights in addition to our voluntary return policy.

For qualifying distance purchases, consumers generally have the right to withdraw from a purchase within 14 days after receiving the goods without providing a reason.

Where an order is delivered in multiple shipments, the relevant period may begin when the final goods are delivered.

Customers exercising this right should notify us within the applicable withdrawal period and return the goods within the additional period required by law.

Certain exceptions may apply, including to qualifying personalized or made-to-order products and certain hygiene-sensitive goods.

Where a statutory right of withdrawal applies:

  • Customers can notify us by email or another legally supported withdrawal method.

  • Refunds will include applicable standard outbound delivery costs.

  • Return shipping costs are borne by the customer only where legally permitted and appropriately disclosed.

  • Refund timing and any permissible deductions will follow applicable law.

Customers also retain statutory rights where goods are defective, not as described, or fail to meet applicable consumer guarantees.

Nothing in this policy limits or excludes these rights.

12. LOST OR MISSING SHIPMENTS

If your order has not arrived within the communicated delivery period, please contact our support team.

We will review the shipping information and, where appropriate, investigate with the courier or logistics provider.

If an order is confirmed lost or cannot be delivered, we will provide a suitable resolution, including replacement or refund, as required by applicable law.

Customers should provide accurate shipping information and notify us promptly if they discover an address error.

We will not exclude responsibility for delivery obligations that remain legally ours.

13. RETURN ADDRESS

5 KINGZ SPORTS

Pasrur Road, Bismillah Chowk, Chowni Sulehrian Road
Sialkot 51310, Punjab, Pakistan

This is our published business contact address. Return shipments must be arranged through our customer support team so that the correct receiving location can be confirmed before dispatch.

Return Assistance: shahid@5kingz.net

Phone / WhatsApp: +92 321 7188696

14. CHANGES TO THIS POLICY

We may update this Return & Refund Policy to reflect changes in our business operations, customer service procedures, or applicable legal requirements.

Any updates will be published on our website with a revised "Last updated" date.

Changes will not unlawfully remove rights relating to purchases made before the updated policy became effective.

15. CONTACT US

If you have questions about returns, exchanges, refunds, or order issues, please contact:

5 KINGZ SPORTS

Online Store: https://shop.5kingz.net

Company Website: https://5kingz.net

Email: shahid@5kingz.net

Phone / WhatsApp: +92 321 7188696

Location: Sialkot, Punjab, Pakistan

Our team is committed to helping customers resolve order-related concerns fairly and professionally.

5 KINGZ SPORTS — TRAIN. FIGHT. WIN.